Payment & Booking Policy

I understand that life happens and sometimes plans change. To ensure I can manage my schedule and continue providing quality care for all pets:

• Cancellations must be made at least 24 hours in advance of the scheduled service.
• If a cancellation is made less than 24 hours before the scheduled service, a partial fee may apply to your next booking. 
• For same-day cancellations, I appreciate as much notice as possible so I can offer that time slot to other clients.

Thank you for understanding — this policy helps me provide reliable, consistent care for all pets and keeps schedules running smoothly.

If payment is required and a client becomes unresponsive, the following applies:

• If there is no response within 24 hours after a follow-up message regarding payment, the booking may be canceled.

• Unpaid and unconfirmed bookings are subject to cancellation without further notice.

• If plans change, clients are welcome to rebook once payment is received, pending availability.

Ongoing / Recurring Walks

For recurring or ongoing services, payment must be kept current in order to hold scheduled time slots. Failure to maintain payment will result in cancellation of future walks.